One of the fascinating things that I’ve discovered in my high tech law firm is that I can do four or five times the amount of work that I previously could do at my old practice. I know this because it now takes four full times staff, several law clerks, a paralegal and a couple of high school students to keep the administrative aspects of my law firm moving. Many law firms allocate one secretary to two attorneys. I have two full-time secretarial support staff to support one attorney, not to mention all the law clerks and paralegals doing work as well.
It is time for law firms to rethink the business model in terms of support. While adding support increases overhead with regard to some personnel, we more than make up for that additional expense with the virtual law clerks and paralegals which operate as profit centers.