Giving Your Cell Phone # To Clients
Blog Etiquette Drains Creativity From Blogosphere

"Touch Me" Said The Client ... has an interesting post on the differences between email and phone contact with clients and others, to which I posted this comment ...

There is no question that the personal touch which comes from a face to face meeting and the more personal touch of a phone call will always be critical to providing top notch customer service. In my practice I call them “touches.” Touches are contacts with important people, including clients, which often fall through the cracks. I prioritize my touches on a weekly basis. This really helps with contacting people who have been on your list for weeks but you not motivated a get in touch with. It seems the longer they are on the list, the less motivation we sometimes have to make that contact. I categorize touches by phone, lunch date or email.


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