I am starting to aggressively use my basecamphq.com extra-net. I started by using it to manage projects, tasks and workers. I am now inviting clients into the extra-net so they can see exactly what is being done, by whom it is being done and why it is being done. As an added no extra charge bonus, the base camp software offers a wiki as an independent application. I use the wiki to document the clients goals, the problems with the case and, more important that any single other element the expected budget for the project. Instead of having random discussions with clients about where we are in the case and what to expect in future, including on the issue of fees, I try to invite clients in or speak with them over the phone while looking at the extra-net at the same time. This constant reminder of what we are doing, why we are doing it, what expectations are sought and what the budget is gives my firm and my clients its best opportunity to be on the same page. For one hundred dollars a month, I can create unlimited projects fully encrypted over the Internet through base camp. If that isn't the deal of the century, I don't know what is.