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June 2010

The Survey Says: More People Want ONLINE Legal Services

Technology and the Internet are constantly reshaping the way we look at the landscape of business.  More and more people have turned to the web to do their banking, shopping, schooling, and entertainment.  A recent survey conducted by Epoq U.K. says more people want their legal services on the web as well.  Attorney Richard Granat discusses the findings of the survey with Damien Allen on today's program.Announcer: Welcome to GAL radio, brought to you by the Greatest American Lawyer blog, changing the way law is practiced through technology, innovation, and creativity.  Turning the business of law on its head and shaking things up for the betterment of clients, lawyers, law firms and society. Now here’s your host, Damien Allen.

Damien Allen:  Good morning and welcome to GAL Radio.  My name is Damien Allen, and joining me today on the phone once again is Attorney Richard S. Granat of and  He’s also the Chair of the Elawyering Task Force of the Law Practice Management Section of the American Bar Association  Today we’re discussing the Epoq Legal UK survey on online services.  Good Morning, Richard, and welcome to the program.

Richard S. Granat:  Good morning, Damien.  How are you this morning?

Damien Allen:  I’m doing fine.  Hope you’re doing well, sir.

Richard S. Granat: I am.

Damien Allen:   Epoq Legal UK recently conducted an online survey finding that the majority of those polled expected good law firms to offer their services online in the next couple of years.  Is this desire or need for online legal services on the rise, Richard?

Richard S. Granat:  There’s no question in my mind that it’s increasing, whether it’s the UK or the U.S.  In fact, if the survey would have been conducted in the US, where, I think, we actually have higher internet penetration, I think the numbers would actually be higher.  I also have another data point. We just recently got a survey from our Google representative showing data in the legal category which shows that over a two period the number of people searching legal sites has increased by 192%, almost 200%.  So, we see an increasing trend by the consumer looking for answers on the internet or legal services on the internet.

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